FAQ

frequently asked questions

What payment methods do you accept?

- We accept payment from debit or credit cards and Paypal.

How long does it take for my order to be prepared?

- Between 2-3 days 

What delivery options do you offer?

 

  • Within UK & UAE 

2-3 working days 

  • Worldwide 

7-14 working days (Tracked & Signed)

Can I cancel my order after confirmation? 

- You can cancel your order within 4 hours after the confirmation. 

  Unfortunately we are unable to amend or cancel if it has been more than 4 hours. 

What do I do If the products I received are faulty?

- Please contact us at guguenquiry@gmail.com with your order, and a photograph of the defects.  

Can I return the product and get a refund?

- Due to the made-to-order nature of the monogramming, we cannot offer refunds or exchange of any kind. We are always happy to work with you before you order to make sure the right choice is made. 

Please note that as our monogramming is done by hand,

every item is unique and there may be slight variations.

GUGUONLINESTORE

email: guguenquiry@gmail.com

Location: London, United Kingdom