FAQ

frequently asked questions

What payment methods do you accept

We accept payment from debit or credit cards and Paypal.

How long does it take for my order to be prepared?

Between 3-5 days 

Can I cancel my order after confirmation? 

You can cancel your order within 4 hours after the confirmation. 

Unfortunately we are unable to amend or cancel if it has been more than 4 hours. 

What do I do If the products I received are faulty?

Please contact us at guguenquiry@gmail.com with your order, and a photograph of the defects.  

Can I return the product and get a refund?

Due to the made-to-order nature of the monogramming, we cannot offer refunds or exchange of any kind. 

We are always happy to work with you before you order to make sure the right choice is made. 

Please note that as our monogramming is done by hand, every item is unique and there may be slight variations.

What delivery options do you offer?

 

  • Within UK

2-3 working days - Royal Mail 1st class

  • Worldwide 

7-10 working days - Royal Mail International Tracked & signed 

21-30 working days - Royal Mail Standard Not tracked 

How do I track my delivery?

www.royalmail.com/track-your-item#/

 

My order is taking longer than estimated delivery time what do I do? 

Please contact Royal Mail tracking service on +44 345 777 7888 with provided tracking code

GUGUONLINESTORE

email: guguenquiry@gmail.com

Location: London, United Kingdom